Translation Services – Language Line

We have had confirmation that there is now a contract in place to support community pharmacies with translation services. Please note that this does not include translation of documents. The service is available over the phone or digital platforms only.

Provider is Language Line.
ID Code – 716105
Auth code – RY9VFXYY4T
You will also be asked the following questions:
Language required
First and last name of the person making the call
ODS code
If you are using the app for telephone interpreting they will need to download the app to their devices, an auth code is required (Pharmacy auth code):- RY9VFXYY4T
This service gives access to 45 languages, one being British Sign Language that is on-demand Monday-Friday 8am – 5pm (excluding UK bank holidays)

Please see the following information which will help you set up and use Language Line in practice:

UK A4 Smartphone Activation 07.15.19.V2

Automation Customer User Guide 0800

2024 LLS App Drop In Tuesdays Flyer v1

If you require assistance with downloading the app and training or have any further queries please contact:
enquiries@languageline.co.uk
implementationuk@languageline.co.uk
or
bal.dhami@nhs.net (Office of the West Midlands)